At Synram Software Services Pvt. Ltd., we are committed to providing high-quality software products and exceptional customer service. As part of our commitment to customer satisfaction, we have designed our payment and refund policies to be fair, transparent, and straightforward.
Payment Policy:
We understand that timely payments are essential for successful project completion, and we ensure that our payment terms with our clients are streamlined with respect to time and progress. Our payment policy is as follows:
A 30% advance payment is required before starting the project.
Subsequently, payments are requested based on project progress, with 40% and 30% payable for remaining milestones.
These payment terms are negotiable based on project requirements, and we are always willing to work with our clients to find a mutually beneficial payment arrangement.
Refund Policy:
We understand that there may be instances when a customer needs to request a refund, and we have designed our refund policy to protect both the customer and the company. Our refund policy is as follows:
Refunds for Software Products and Services:
If for any reason you are not satisfied with your purchase of our software products or services, you may request a refund within 15 days of the purchase date. To be eligible for a refund, you must provide a valid reason for the refund request.
Refunds for Customized Services:
If you have requested customized services, such as website development, prototypes, Figma files, logos, SEO, SMO services, banner design, or mobile app development, the refund will be given based on the consideration if resources are utilized in developing those services or not or how much hours they have spent on refunding project. In such cases, the refund amount will be calculated based on the hours spent on the project multiplied by the hourly rate. If we had completed the project as per the scope or 80-90% of the project in that case, Synram Software Services Pvt Ltd will not be legally liable for any refund request raised by client either online or by verbally spoken to our sales team.
How to Request a Refund:
- To request a refund, please contact our customer support team at [email protected].
- Please provide your details, order number, the name of the software product or service, and the reason for the refund request.
- Refund request must be send within 7-10 days of receiving our services. Refund request can not be accepted in any case if applied after 10 days.
- Once we receive your refund request, we will review it and respond within 5 business days.
Refund Process:
If your refund request is approved, we will initiate the refund process within the next 30 to 60 business days. The refund will be credited to the original payment method used to make the purchase. Please note that it may take up to 5 business days for the refund to be reflected in your account, depending on your financial institution.
We hope that our payment and refund policies provide clarity and transparency regarding our expectations and processes. Should you have any questions or concerns, please do not hesitate to contact our customer support team at [email protected].
Thank you for your business. |
