Dear valued customer, |
At Synram Software Services Pvt. Ltd., we are committed to providing high-quality software products and exceptional customer service. As part of our commitment to customer satisfaction, we have designed our payment and refund policies to be fair, transparent, and straightforward. Payment Policy:We understand that timely payments are essential for successful project completion, and we ensure that our payment terms with our clients are streamlined with respect to time and progress. Our payment policy is as follows: A 30% advance payment is required before starting the project. Refund Policy:We understand that there may be instances when a customer needs to request a refund, and we have designed our refund policy to protect both the customer and the company. Our refund policy is as follows: Refunds for Software Products and Services: Refunds for Customized Services: How to Request a Refund:To request a refund, please contact our customer support team at info@synramtechnolab.com. Please provide your details, order number, the name of the software product or service, and the reason for the refund request. Once we receive your refund request, we will review it and respond within 5 business days. Refund Process:If your refund request is approved, we will initiate the refund process within the next 30 to 60 business days. The refund will be credited to the original payment method used to make the purchase. Please note that it may take up to 5 business days for the refund to be reflected in your account, depending on your financial institution. We hope that our payment and refund policies provide clarity and transparency regarding our expectations and processes. Should you have any questions or concerns, please do not hesitate to contact our customer support team at info@synramtechnolab.com. Thank you for your business. |