Refund Policy

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Customer Service Policy:

SynRam is committed to provide exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that we are unable to fulfil your order we will notify you within 5 business days to arrange an agreeable alternative item, or a full refund. We guarantee 100% money back to our client on not delivery of an order.

SynRam Online Returns Policy:

SynRam Returns Policy applies to all returning SynRam Online services. We will offer a refund/ exchange on most products and services purchased at SynRam Online. If you are not completely satisfied with your work, return it to us for a refund / and or exchange. Please refer to the full SynRam Policy for details.

How to return a product ordered on SynRam Online

Products ordered at SynRam Online can be returned by us within 30 days after purchase. You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For change of mind return/exchange. Contact the Customer Service Centre on 0751-4024752 (9am to 5pm Monday to Friday). Please refer to the full SynRam Policy for details. For more inquiry, visit our website: http://www.synram.com These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description

Other Returns

SynRam will accept service returns and provide you with an exchange voucher, refund or repair where: If you cannot present your SynRam register receipt or other acceptable proof of purchase SynRam reserves the right not to offer a refund or exchange.

Cancellation Policy:

Your original SynRam register receipt is the best form of proof of purchase. Refunds will be issued using your original payment method. Cancellation of delivered product will be notified by client within 10 days of delivery.