Choosing the right company is a big deal especially in the IT industry. There are many companies that deal with Website design and development but there are only a few who care about the customers. Caring I mean to say that:
- Delivering solution on time- Strict rule
- Educate customers and make no space for confusion- There have been cases when companies’ sales team do not inform the right information before purchasing which results in additional or hidden charges levied on the pocket of the customer.
- Suggest and recommend cost-friendly solution by understanding customer’s business
- Be polite and friendly all the time
- After-sales support- There may be a case when companies forgot their customers once they deposit the full amount for solutions, in this case, After sales support should be good. It has been observed that 35% of the company executives who were dealing with customers focus shifted to get more business and leaves the existing customer in Aeroplane mode. It has been found out that 45% of the customers complain about this but for companies, sales are through already. The ideal company should focus on this issue can make their name in good books to maintain customer trust and generate repeat business.
- Upselling is a headache for customers. Don’t up-sell in IT solution until the customer is hungry. 56% of the Small to medium businesses face funding issues to run their Operational efficiency better. They choose to implement a solution within the budget.
Synram Technolab is a professional company that understands these issues and leaves no bad mark in the eyes of the customer. We strictly follow the deadlines and educate the customer.
Choose us and believe us.